Reference

What Our Legal Framework Covers

Our legal pages set out your rights, our obligations, and how account access works in Pakistan — from how we handle your data and cookie use to which regions can access the platform where local law permits.

Account TermsData & PrivacyRegional AccessCookie PolicyPayment Conditions
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tc77l What Our Legal Framework Covers
LEGAL CONTACT PATHS

Reach Us on Legal Questions

Legal queries about your account — whether you're asking about data we hold, terms that apply to JazzCash or Easypaisa deposits, or conditions around account closure — deserve a direct answer. Our support team handles policy questions via chat, email or through the in-account Help centre. For formal requests such as data access, deletion, or a complaint about how we've applied our terms, put your account ID in the message so we can locate your record without delays.

Email Support Send legal queries to our support address. Include your account ID in any correspondence so we can locate your record and respond to policy or data questions without unnecessary delays.
Live Chat The live chat widget on every page connects you to our team. For legal matters, state it is a policy query upfront so we route your message to the right department promptly.
Account Help Centre Log into your account and go to the Help section. You can raise a formal request to access, correct or delete your stored data directly from there without a separate support contact.
ACCOUNT PROTECTION

How We Protect Your Account Data

We keep your account data secure, retain it only as long as operationally required, and give you practical control over what we hold. Session cookies are strictly necessary for login; analytics cookies can be switched off through your browser without affecting account access. Our security layer sends a one-time code to your registered mobile number each time we detect a new device or a suspicious login attempt. To see what data we hold — transaction history, linked wallet details, account records — submit a request through the Help section in your dashboard.

Data Retention We keep account records — including deposit history via JazzCash, Easypaisa or Raast — for the period needed to resolve disputes and meet operational standards. After that period, data is removed.
Cookie Control Session cookies keep you logged in; analytics cookies help us improve navigation. Both are manageable through your browser settings. Disabling analytics cookies does not interrupt your login or deposit flow.
Login Security Login uses a one-time password sent to your registered mobile number. Any unrecognised device triggers a security check automatically. Keep your registered number current so these alerts reach you.
Data Access Rights You can request a copy of your stored account data, ask us to correct it, or request deletion. Submit via the Help section inside your account with your verified account ID attached.

Legal Questions We Get Asked

Below are the questions we receive most about our legal terms — from account access rules and data rights to what happens when terms change. If something isn't covered here, the quickest route is live chat on any page or the Help section inside your account. For formal data access or deletion requests, submit them through the account dashboard so we have your verified account ID on record.

Access depends on local law. We serve eligible regions where applicable law permits online casino use. Check your local regulations before opening an account to confirm your location is covered.

Log into your account, go to the Help section, and submit a data access request. We process it once we verify your identity — include your account ID to avoid delays.

Payment data passes through encrypted channels. We retain transaction records to resolve disputes but do not share your wallet details with third parties for any marketing purpose whatsoever.

Yes. We notify you before any material change takes effect, by email or in-account message. Continuing to use the platform after that notice means you accept the revised terms.

Contact our support team via live chat or email and request account closure. We settle any outstanding balance first, then confirm closure by message to your registered contact details.

You can close your account before the updated terms take effect. Contact support before the stated effective date and we will process your exit without applying the terms you disputed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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